This is most likely related to an outdated USB driver or an incorrect driver. Kindly follow the steps
mentioned below to update the driver on the PGY-I3C-EX- PD unit.

1.Go to the device manager, right-click on “Cypress FX3 USB Streamer Example Device” and choose “Update driver”
2.Select “Browse my computer for files”.
3.Now select “Let me pick from a list of available drivers”.
4.You can now choose “FX3_Prodigy” from the list as shown below.
5.After updating the driver, you should now have only “FX3” displayed as the USB driver under device manager.